As COVID-19 continues to evolve, it’s important to provide an update on how the practice will be running, during this time.
At this stage, Zena Clarke Counselling will continue to practice as usual, however Zena asks that all clients and their families please follow current government and health authority recommendations, being mindful of the latest changes with border closures and isolation requirements, especially if you have travelled interstate or into Sydney over the holidays.
To ensure that the health and well-being of all clients, their families and Zena is at the forefront, there will continue to be some specific changes to Zena Clarke Counselling:
Zena Clarke Counselling has implemented a Covid safe plan, appointments are already staggered and continue to be by appointment only (no walk ins), this approach help to keep client privacy at the forefront, whilst reducing the amount of traffic into the premises.
Zena Clarke Counselling now has QR code available for check in, due to the nature of the business, the use of this QR code check in, is currently at the discretion of the client. Please keep in mind however if Zena Clarke Counselling is contacted by government or NSW Health, in relation to a potential COVID case or close contacts, Zena will be required to provide them with the contact information, of those who have been on the premises.
If Zena is unwell or develops flu-like symptoms, she will not be attending the practice. If this does occur advice of this will be texted and/ or emailed out to clients.
Zena asks that all clients please do the same. If clients do arrive on-site and appear to have any cold/flu-like symptoms, the session will not proceed and they will be asked to go home immediately .
Zena requests that you please only bring the person who is attending the appointment to the practice, this helps to limit the amount of people in the waiting room and cross-contamination.
All clients will be directed to wash their hands, use hand sanitiser upon arrival and before entering the counselling space. Clients will also be asked to do the same on their way out.
Social distancing will be encouraged, where this is not be possible mask wearing will be required.
Some toys have been removed from the waiting room and the counselling space. Zena asks that you please bring your own toys and sanitiser, if needed, for the waiting room.
All frequently touched surfaces will be sanitised after use including, but not limited to, toys, desks and door handles.
Telehealth/Zoom sessions
Zena will continue to offer telehealth options to clients who are deemed to be an appropriate fit for this method. This will be discussed on a case-by-case basis, however, where possible, EAP, young adult and parent sessions will be encouraged to move to telehealth consultations, in an effort to limit the amount of people entering the premises.
Thank you for your support and understanding. As the situation unfolds, Zena will endeavour to provide updates of any additional changes. If you have any questions or concerns please do not hesitate to contact 0415 743 006.
